Legal

Refund & Cancellation Policy

Last updated: February 8, 2026

We aim to be transparent and fair about billing. This policy explains how cancellations and refunds work for NexEd ERP.

1. Overview

This policy explains how refunds, cancellations, and service credits work for NexEd ERP subscriptions.
This policy should be read together with our Terms of Service.

2. Free Trial

Trials are provided for evaluation purposes. No payment is required to start a trial.
If you choose to subscribe after the trial, billing starts on the date you convert to a paid plan.

3. Monthly Subscriptions

You may cancel a monthly subscription at any time. Service remains active until the end of the current billing period.
Monthly fees are generally non-refundable, except where required by applicable law.

4. Annual Subscriptions

You may cancel an annual subscription. Where offered, prorated refunds may apply within a limited period as stated in the Terms of Service or your order form.
After the applicable refund window, annual fees are generally non-refundable, except where required by applicable law.

5. Upgrades, Downgrades, and Add-ons

Plan changes may take effect immediately or at the next billing cycle depending on the plan and billing settings.
If a change results in additional fees, we will present the pricing before you confirm.

6. Mobile App Purchases

If you purchased a subscription via an app store, refunds may be handled by the app store and subject to its policies.
For help with app-store subscriptions, contact us at billing@nexederp.com and we will guide you.

7. Contact

For refund or billing questions, contact billing@nexederp.com.