Legal

Privacy Policy

Last updated: February 1, 2026

At NexEd ERP, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services. Please read this policy carefully.

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information.
  • Usage Data: We automatically collect information about how you use our services, including pages visited, features used, and time spent on the platform.
  • Device Information: We collect device type, operating system, browser type, IP address, and unique device identifiers.
  • Cookies & Tracking: We use cookies and similar technologies to personalize your experience, analyze usage, and deliver targeted content.

2. How We Use Your Information

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience

3. Data Sharing & Disclosure

  • We do not sell your personal information to third parties.
  • We may share data with service providers who assist in operating our platform (payment processors, cloud hosting, analytics).
  • We may disclose information if required by law, regulation, or legal process.
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Data Security

  • We implement industry-standard security measures including AES-256 encryption at rest and TLS 1.3 for data in transit.
  • We maintain SOC 2 Type II compliance and undergo regular third-party security audits.
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We maintain comprehensive incident response procedures and will notify affected users within 72 hours of a confirmed breach.

5. Data Retention

  • We retain your account data for as long as your account is active or as needed to provide services.
  • Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
  • Anonymized and aggregated data may be retained indefinitely for analytics and product improvement.

6. Your Rights

  • Access: You can request a copy of your personal data at any time.
  • Correction: You can update or correct inaccurate personal data through your account settings.
  • Deletion: You can request deletion of your personal data, subject to legal retention requirements.
  • Portability: You can request your data in a machine-readable format.
  • Opt-out: You can opt out of marketing communications at any time.
  • Restriction: You can request that we limit the processing of your personal data.

7. International Data Transfers

  • NexEd ERP operates globally. Your data may be transferred to and processed in countries other than your own.
  • We use Standard Contractual Clauses (SCCs) and other appropriate safeguards for international data transfers.
  • You can choose your data residency region (US, EU, or APAC) in your account settings.

8. Children's Privacy

  • Our services are not directed to individuals under the age of 16.
  • We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data promptly.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform.
  • Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

  • If you have questions about this Privacy Policy or our data practices, contact us at:
  • Email: privacy@nexederp.com
  • Address: NexEd ERP Pvt. Ltd., Infopark, Phase 1, Kakkanad, Kochi, Kerala 682030, India
  • Data Protection Officer: dpo@nexederp.com